FAQ

• How long does it take to complete an order? Turnaround times will vary depending on many factors.

Please check our homepage for general current turnaround times before placing an order

Once we have received your order details you can expect your first round of proofs by the following business day. Production can take anywhere from 1-4 weeks depending on your order details. 

Rush service is available. Please inquire if your order requires a rush!

 

• Can I get an itemized quote prior to starting an order?

Yes! Each product has a pricing guide listed in the item description. Use our order form to view a pricing calculator at the very end to determine your order total which will depend on your order quantity and any add-ons you may have selected. If you have any questions, please feel free to contact us for a quick quote!

 

• What is the order process? 

1. Purchase the design deposit of your choice, and complete our invitation order form.

2. PROOF REVIEW- You will receive a PDF proof after form submission. Your order comes with three complimentary proofs; the initial proof, and 2 additional rounds of revisions. Additional proofs can be purchased if needed, and we will work with you until everything is perfect.

3. PRINT- After we receive your final proof approval, we will set up a custom listing for you to include your final balance with the deposit deducted. Once the listing has been purchased, the printing process begins. Please check our homepage for current turnaround times, or contact us prior to ordering.

4. SHIP- Everything ships USPS Priority Mail which takes 2-3 days domestically. All invitation orders come with signature confirmation and tracking. As soon as your order has shipped, we will send you an email with a tracking number and expected delivery date. Your sets will arrive neatly packaged and ready for assembly.

 

• How does payment work?

To get the design process started, you will purchase the deposit listed for that item. This amount will go towards your final payment sent at the end.

Once proofs have been approved, we will send you a custom listing to purchase your full order which will depend on your quantity and any add-ons you may have selected.

 

• How will my order ship?

All full print orders are packaged very carefully and shipped via USPS Priority Mail with tracking and insurance. Shipping takes 2-3 business days domestically. Once your order has shipped, we will provide you with a tracking number and expected delivery date. Because we use the best shipping practices and include insurance, our shipping rates may be higher than others. Shipping costs will vary depending on the quantity of items you are ordering, paper selection and your location, but generally range from $15-35. To get a shipping estimate prior to ordering, please contact us with your quantity, paper selection and location.

 

• How much postage is required?

All invitation suites will vary in the amount of postage they require depending on your paper selection, enclosures, etc. To get the exact cost, we highly recommend taking a final, fully assembled invitation set to the post office to be weighed before ordering stamps.

 

• What does the proofing process include?

Any font and color changes (that are offered on our font & color chart) are welcome free of charge for each order and can be changed at any time during the proofing process. 

Each order includes 3 complimentary proofs; the very first one, with 2 additional rounds of revisions after that. If you require more changes after the 3 proofs have been sent, your order will be subject to a $25 design fee for each additional round of proofs. We recommend having all wording and important details finalized before sending us your customization form back, as well as having several friends/family members take a look at your proofs before requesting additional proofs or approving for print.

• What is NOT included in the proofing process?

Any major changes to the design template, or switching designs once the proofing process has already started is not included in the set price. If you are looking for custom design or design changes, please contact us and we will be happy to discuss your design needs and give a quote.

Should you purchase a design deposit and later decide that you would like to go with a different design after returning the order form to us, you will be asked to pay a $75 design fee in order for us to re-design your proofs, and your proof allowance will restart. Please also make sure that you are purchasing the correct deposit for the design of your choice to avoid any confusion.

 

• Can I switch up some of the designs, adding certain elements from other designs or removing elements from the current design, to make it my own?

Absolutely! Depending on what you are looking to change, there may be additional design/formatting fees, so please contact us and let us know what you would like to change so that we can discuss pricing before getting started.

 

• Do you offer DIY (digital files) for any of your designs?

We do not offer our design files at this time. 

 

• How are the invitations printed?

All stationery is flat printed (digitally) on a high-end commercial grade laser printer, resulting in crisp text and vibrant colors.

 

• Who will be printing my stationery?

All designing, printing, cutting, assembling and creating is done by Gina Kraft, the owner and designer. Absolutely nothing is outsourced, and we make sure everything looks beautiful before sending anything out, following your unique order details to make sure everything is perfect.

 

• How does the Guest Addressing work?

When you place your deposit order, you will need to use our Guest Address spreadsheet to enter your guest names and addresses. If you wish to include this service, please fill out the spreadsheet and return it to us. You will receive a proof of your guest addresses, and just like your invitation suite you will be able to request changes until everything is perfect. Guest Address proofs that require more than 10 individual revisions will be subject to a $25 design fee.

• Do you offer refunds or exchanges?

---------------------------------------------------------------------------------------------

REFUNDS/EXCHANGES:
Due to the customized nature of our items, returns and exchanges are not accepted. If you are unhappy with your purchase for any reason, please contact us as soon as possible so that we can resolve any issues or concerns.

RE-PRINT: A re-print (re-print of any damaged items) may be issued if your order was received in damaged condition. Any items in question must be returned to us within 15 days of receipt. When you receive your order, please inspect for any damage that may have occurred during shipping and notify us immediately. Once we receive your claim, you will be asked to return the items in question to us, so that we can determine if a reprint is warranted. 

HANDMADE PAPER: If your order is being printed on our handmade deckle-edge paper, please expect differences in color, size and texture in each and every product as they can and will vary. We do not recommend using this paper if you are looking for 100% consistency in each sheet of paper within your order.

ERRORS/TYPOS ON FINAL PRODUCT: Kraft Wedding Papers is not responsible for any printed errors and typos that you have approved for print. Please go through your proof thoroughly and check for any punctuation, grammar, spelling errors, etc. before you give us your final approval, as we begin the printing process immediately following your final proof approval.

COLOR VARIANCE: Colors will appear different printed than what is seen on your monitor which is why we suggest ordering a sample which includes a printed color chart prior to placing a full order. Please also note that ink colors are matched as closely as possible to the printed color chart, however some slight variance can still occur during the digital printing process and the colors may not appear identical to the printed color chart. Kraft Wedding Papers is not responsible for color variance on printed items or embellishments such as wax seals or ribbon.

Please note that we take great pride in our invitations and each piece of stationery that gets printed goes through a thorough inspection process, to ensure that each piece of stationery looks beautiful before sending anything out!

Where are you located? Kraft Wedding Papers is located in Northern VA. We do not have a walk-in retail store, which is why we highly recommend purchasing a sample set prior to placing a full order with us so that you can see our designs in person.

What are your business hours? 9-5 M-F EST

Don't see your question here? Feel free to Contact us at any time with questions!