Refund policy

DEPOSITS: A $100 deposit is required prior to receiving a proof for all wedding invitation sets. A $25 or $50 deposit is required for any of the matching items such as programs and menu cards. The deposit is a design fee that will go toward your order total. Once you have sent us your customization details, the deposit is non-refundable due to the work we have put in to designing your customized proof.

FULL PAYMENT: Full payment is due after you have approved your finalized proof and before printing begins. Once you have approved your proofs, we will provide a link to your reserved listing to include your final balance with your deposit deducted.

SALES TAX: If you are a customer in Virginia, a 6% sales tax will be applied to your order.

REFUNDS/EXCHANGES: If you are unhappy with your purchase for any reason, please contact us as soon as possible so that we can resolve any issues or concerns. Due to the customized nature of our items, returns and exchanges are only considered under the following conditions:

ERRORS/TYPOS ON FINAL PRODUCT: If you find that any text on your printed product does not match the proof you approved during the proofing process, we will take full responsibility and re-print at no cost to you. Re-printing will only be available for the quantity and items that have been misprinted. The items in question must be returned to us within 30 days of purchase. Kraft Wedding Papers is not responsible for any printed errors and typos that you have approved for print. Please go through your proof thoroughly and check for any punctuation, grammar, spelling errors, etc. 

Re-printing due to color variance is not accepted. Colors will appear different printed than what is seen on your monitor which is why we suggest ordering a sample which includes a printed color chart prior to placing a full order. Please also note that ink colors are matched as closely as possible to the printed color chart, however some slight variance can still occur during the digital printing process and the colors may not appear identical to the printed color chart.

RE-PRINT FOR DAMAGED ITEMS: A re-print (re-print of any damaged items) may be issued if your order was received in damaged condition. Any items in question must be returned to us within 15 days of receipt. When you receive your order, please inspect for any damage that may have occurred during shipping and notify us immediately. Once we receive your claim, you will be asked to return the items in question to us, so that we can determine if a reprint is warranted. 

If your order is being printed on our handmade deckle-edge paper and/or our handmade frayed silk ribbon, please expect differences in color, size and texture in each and every product as they can and will vary. We do not recommend using these materials if you are looking for 100% consistency in each item within your order. Any of these differences/inconsistencies are not considered damaged, and not eligible for return.

Please note that we take great pride in our stationery and we spend a great deal of time on each order. Everything goes through a thorough inspection to make sure each piece of stationery looks beautiful before sending anything out!

Customer satisfaction means everything to us, so if you find that you are unhappy with your stationery for any reason, please contact us.